Who is Expivi
Expivi is the new kind on the block, scale-up company based in the heart of Eindhoven. Expivi is a SaaS 3D E-Commerce platform. We call our self Expivians who want to become the market leader in advanced 3D Visualization and personalization worldwide. Expivi brings the next generation online shopping experience to Web shops. With Expivi customers are able to present products in 3D on their Web shops and in AR, with real-time visualization, pricing and business rules.
Every time we share our story with the world people are inspired by our innovative technology and the progress we’ve made in our short existence. Do you want to take part in our unique story and join Expivi on this epic journey? You are more than welcome to invite yourself for a ‘say-hello’ moment.
To further improve our platform, its features and to enable further growth we are looking to hire a new talent.
Your role the face of our company
You will meet interesting people who want to understand the full Expivi power and you are the persons with who they talk.
- Are you very customer oriented?
- Able to analyse problems and assess if you can solve them yourself or bring it to other Expivians?
- Eager to learn the Expivi platform
You are the person with who we want to talk!
With this skillset you will be:
- The first point of contact for all (technical) questions from our customers, both by e-mail and telephone and webinars.
- You analyze problems and solve them as quickly as possible or explain to the customer what action is needed. If necessary, you escalate an issue or refer a customer to Customer Success for advice
- You will monitor issues from entry to resolution and of course, keep the customer well informed of the status.
- You proactively suggest general technical improvements to avoid similar issues in the future.
- You create and maintain internal documentation on how to deal with common technical issues and problems.
- Tech-savvy and like to work with the newest innovative tools
- Complete dan ICT or Technical education at MBO or HBO level
- Understanding of PHP or Laravel or Angular
- You speak to both technically and non-technically versed customers, and you’re able to adapt your story to the knowledge level of the customer
- You can analyse, identify and solve problems or in complex cases, translate issues into a concrete assignment for the developers
- Excellent communication skills, both writing and verbal (English, Dutch, and preferably one other language)
- You are open to learning new things
- Super fun, forward-thinking, family-type environment where the common value is passion
- Weekly drinks in our own bar
- Every quarter we go out and have a true Expivian experience.
- A great young and eager team, inspiring work environment in the centre of Eindhoven
- A Competitive salary and good benefits
- We share our success, bonus is part of the deal
- Working for a successful award winning company
- Freedom in executing tasks and projects
- Lots of challenging work you can go mad on!
What we offer
- Grow together with the company
- Cool clients over the world
- Plenty of team drinks and entertainment
- An ambitious and open and pleasant work environment where you can feel the tech vibe
- Lots of room for and guidance in technical and personal development
- 24 holidays
- The Expivian Pension plan
- Company lunch on Monday
- Company Laptop
Are you interested? Send your CV including your motivation to Ben Spaninks, COO via [email protected]