Valinos, a cutting-edge furniture manufacturer, has been synonymous with timeless design and craftsmanship. Their commitment to providing customers with tailor-made furniture solutions has positioned them as a leader in the industry. Valinos constantly seeks innovative ways to elevate the customer experience and maintain its reputation for delivering bespoke, high-quality furniture.
Valinos: configure and personalize your own shoes
Lack of visualization in configuration process of shoes
Valinos faced a significant challenge with their traditional product customization process. The intricate details and diverse options available for their furniture made it difficult for customers to envision the final product accurately.
The limitations of static images and basic configuration tools led to a gap in communication, often resulting in misunderstandings between Valinos and their customers. This not only delayed the production process but also occasionally led to customer dissatisfaction when the delivered product did not align with their expectations.
Create your own shoe from top to bottom: hyperconfiguration made easy
Valinos embraced Expivi’s 3D configurator platform to revolutionize their product customization experience. The platform’s digital prototyping capabilities allowed customers to virtually build and visualize their custom furniture in three dimensions. With an intuitive interface, customers could explore various configurations, from material choices to design elements, providing them with a realistic preview of their personalized furniture.
Expivi’s configurator integrated with Valinos’ website, offering a user-friendly experience for both desktop and mobile users. For recurring customers, they can configure their shoe, enabling them to pick up where they left off and make further adjustments. This not only streamlined the ordering process but also enhanced customer loyalty.
Moreover, the 3D configurator acted as a powerful tool to drive customers to Valinos’ showrooms. Customers could save and share their configured designs, creating a bridge between the digital and physical experiences. The showroom visit became a continuation of the online customization journey, fostering a more personalized and engaging interaction between Valinos and its customers.
Happy customers and easy process for repetitive orders
The implementation of Expivi’s 3D configurator at Valinos yielded transformative results:
- Digital Prototyping: Customers could now visualize their custom furniture with unprecedented clarity. The digital prototyping eliminated ambiguity, ensuring that the final product met or exceeded customer expectations.
- Utilizing Configurator for Recurring Customers: Returning customers found the configurator to be a convenient and familiar tool. The ability to revisit and modify previous configurations not only saved time but also encouraged repeat business.
- Driving Customers to the Showroom: The seamless connection between online configurations and showroom visits enhanced the overall customer journey. Valinos experienced increased foot traffic in their showrooms, with customers excited to see their digital creations come to life.
- Delivering Better Product Information: The 3D configurator served as an educational tool, providing customers with detailed information about materials, finishes, and design options. This empowered customers to make informed decisions, contributing to higher satisfaction levels.
Improved buying process
Customers can now configure shoes themselves and fully automatic for repetitive orders. They come better prepared to the showroom.
Improved customer experience
The interactive 3D visualization increases the customer experience by showing realistic renderings.
Digital prototyping
Valinos is able to use the 3D configuration platform as a digital prototyping tool before producing.
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